How Can The MediaCentric™ Help Desk Help You?
- Hours of Operation 8am—6pm PST M-F. Extended Coverage Available.
- Help Desk Operator: Live initial call within 5 minutes. Up to 1 hour response to start working the case.
- Device specialist : Instant upon transfer, or no more than 2 hours
- Onsite Technician: Available as soon as 4 hours, no more than 48 hours (pending on contract agreement)
- MediaCentric™ uses Salesforce Cases and Metrics for tracking Help Desk Cases. Detailed Reporting and Metrics Available.
- Extended coverage available for emergency support and after hours coverage.
- MediaCentric’s Help Desk expertise includes control systems, switchers, audio DSP’s, room integration, videoconferencing endpoints, gatekeepers, gateways, MCU’s, firewall traversal, VC management systems and networking products.